Paloma Cruise: 4-star Elegant Ship in Halong Bay

• Airfares
• Visa arrangements
• Beverages, Tips, and Personal Expenses
• All other services not clearly mentioned above
• Private car transfer upon request

Cancellation by guests :

• Cancellation needs to be made through email
• Sharing: from 1 to 5 cabins
  • If cancellation is made more than 14 days prior to check-in: no charge
  • If cancellation is made less than 14 days prior to arrival: check-in 100% of total rate
  • If no-show: charge 100% of total rate
• Charter: sharing from 5-10 cabins
  • If being cancelled in more than 30 days prior to check-in: no charge
  • If being cancelled from 30 days to 15 days prior to check-in: 25% of the total rate
  • If being cancelled from 14 days to 5 days prior to check-in: 50% of the total rate
  • If being cancelled in less than 48 hours prior to check-in: 100% of the total rate
  • If no show, charge 100% of the total rate

Cancellation by Paloma Cruise:

• Paloma cruise reserves the right to cancel customers’ booking under some unavoidable cases like: wars, weather conditions, civil strife, industrial disputes, natural disasters, terrorism, or request from local authority. 
• If being cancelled before customers leave Hanoi to Halong Bay: 100% refund
• If being cancelled during the trip (customers have already used certain services: transfer, lunch, day trip, hotel in Halong,...): count the actual fees will be charged
• If being cancelled when the customers spend 1st night + 2nd day activities on the day cruise until 3:00 - 5:00 pm will be charged 75% of the package for 3 days 2 nights.

Children Policies

• For children under 4 years of age: no charge in a sharing cabin with 2 adults
• For children from 4 t o 11 years of age sharing cabin with 2 cabins, 75% of the adults’ charge

Cruise Policy

• Cruise schedule is subject to change depending on weather, tides, and other conditions. Other excursions may be canceled due to bad weather. Unused services will be refunded.
• Meals on board can be: Vietnamese dishes, seafood.... Guests should note the specific requirements of the dish (if any), allergies, other dietary requirements at least. 1 day before departure.
• Customers who book in advance need to fill in their full name, date of birth, nationality, gender, passport number, visa expiration date.
• Port authorities give priority to pre-registration with information such as full name, gender, date of birth, nationality, and passport number. A valid passport is required.
• Leave bulky luggage at the hotel or the Paloma train office in Hanoi.
• Cruise booking on public holidays may incur additional fees according to cruise policy.

Policy for Children

• Children under 4 years old are allowed to stay with their parents in 1 cabin (no extra blanket). The second child will lose 25% more.
• Children from 4-11 years old will be charged 50% of the adult rate if sharing bed with parents. If using 1 more single bed, it will be charged 75% of the adult rate.
• 2 children under 12 years old need to stay in a private cabin and will be charged 75% of the adult rate.
• Children 12 years and older will be charged as adults.