What if the preferred hotel is not available?

You will be notified via an e-mail (within 24 hours after placing your order) and we will do our best to suggest you or book an alternative similar hotel according to our experiences.

Back to top

Which is the good place for snorkeling and scuba diving in Vietnam?

Whale Island in Nha Trang, where has good soft and hard coral. There is only one resort on the island - accommodation is in eco-friendly bungalows. It offers free boat trips (less than 30 minutes cruising one way) to where you can snorkel. Snorkeling around the rocks at the sides of the beach in the front of the resort is also possible, but there's very little coral to be seen.

Back to top

We love trekking and homestay in Vietnam, can you suggest?

We would recommend Sapa, a beautiful mountainous area in the Northwest Vietnam, where hiking and trekking is available from easy to challenge trek. Another place of recommendation is Pu Luong National Reserve, where clean and safe homestay is also available. The homestay accommodation in Sapa is clean and located beside a spring with a good view. The hosts are very friendly and eager to please.

Back to top

Can you suggest a good beach in Southern Vietnam for beach break?

I suggest you travel to Mui Ne which is about 200 km (5 hour-drive) to the northeast of Ho Chi Minh City. It's now one of the most popular beach resorts in the central of Vietnam with huge rolling dunes at the end of an 18km white sand beach. There is a good range of hotels on the beach, some offering accommodation in bamboo villas and bungalows. There are also plenty of restaurants along the beach road - a mixture of Vietnamese and international.

Back to top

Which place you recommend for family travel in Vietnam?

For Vietnam tours, Vietnam travel for family, you should consider spending some time in Hoi An Ancient Town, located about 35 km southeast of Danang. It retains the original street and many of its buildings. Hoi An is also famous for its many restaurants offering both local and Vietnamese specialties. The standard is high, and the prices inexpensive. It’s also a good place for shopping, especially for silk material and garments. Most of the silk shops are just outside the boundaries of the Ancient Towns – most can turn material into a tailor-made garment within 24 hours. One of its highlight is Cua Dai beach, which is 5 km out of Hoi An. Cua Dai Beach is a pleasant white sand beach and can be easily reached by bicycle from Hoi An.

Back to top

Do we Tip?

It is by now normal practice to tip or give gratuities but it is not expected. If you feel that you have received special service or help then it is at your discretion. There are no service charges added to bills in hotels or restaurants.

Back to top

Will the tour wait for me if I'm late?

Our tours must start as close to their start time as possible, so they will not wait for latecomers. Please arrive at the defined point 35 minutes prior to the start time of the tour to avoid disappointment. Missed tours will not be refunded.

Back to top

It is raining. Will the tour still go ahead?

Our tours run rain, hail or shine. If you decide not to come because of the weather you will not be refunded.

Back to top

Is it safe to go out late in Vietnam?

Vietnam is a pretty safe place, but going out late is not a good idea, especially alone. Though serious crime against foreigners is rare, pick-pocketing and purse-snatching has increased in recent years. Like any where else, it is always wise to be cautious especially when you are in a crowded place

Back to top

Is there someone to pick me up at airport?

Some of our tour package includes airport pick up service but some don’t, so please check if your airport transfer included or not on our services voucher.

Back to top

Do you recommend travel insurance?

We strongly recommend that all clients take our travel comprehensive insurance when making a booking.

We also recommend that your insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurance risk.

Back to top

Why is the price at my last check different from that at my last stay?

This normally depends on market conditions and currency fluctuations. During peak tourist season, convention, fairs etc. the prices are likely to change. Slight variation on periodical basis is more likely to reflect fluctuation in currency exchange rates.

However, once booked the accommodation price is completely fixed. We guaranteed that our room rates are the most competitive.

Back to top

I have filled in your secure credit card payment form. Why do you need a copy of my passport or of 2 sides of my credit card?

For the security reason, your bank requires our bank in Vietnam an authorized credit card payment form, a copy of the card holder's passport or a copy of 2 sides of your credit card if the transaction is over 500 USD.

Back to top

My credit card number is correct, but it is not accepted on your online reservation form am getting an error while making a payment? Why?

There are a few possibilities:

Make sure you are not using a proxy internet connection. A direct connection to internet is required for security purpose.

Our Payment Gateway opens in a new Windows. Make sure that pop up blocking software/features are turned off.

Make sure the input details are correct.

Make sure the card expiration date does not precede the reservation date.

Make sure you have not reached your credit limit.

If you get an error apart from the reasons above, please contact us at  support@vietnamdiscovery.com, or hotline ……………

Back to top

What is the deposit? When will I be fully charged?

Once all booking details are agreed and confirmed, a deposit of 30%-50% of the total fee will be charged from your credit card/bank account (depending on your payment method). Then a full charge from your credit card will be made as you join the tour.

Please notice that either deposit or full charge will be made only after a booking confirmation is delivered to you.

Back to top

How about the Credit Cards Refunds?

Please note that refunds will be made in the form of a credit to your card account.

All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account.

Back to top

What happens to my tour booking if my flight is delayed?

Please inform us and the hotel immediately as any additional or no charge will only depend on the hotel policy. We try our best to offer you the similar ground services.

Back to top

What is a confirmation voucher?

Once the service you have booked is confirmed and the payment is made, we will send you via email a confirmation voucher detailing all the reservation and cancellation conditions. We suggest you to make printout of this voucher to be kept and presented when requested. Your voucher will be accompanied by a booking confirmation number; make sure to have it in hand upon arrival or check in hotel.

Back to top

What about disabled and pregnant tourists?

Disabilities or pregnancy of tourists joining the tour should be informed to us as the booking is made. All possible assistance during your trip will be advised, and also subject to surcharge. We will not be held liable if such information is not informed in advance.

Back to top

Can I change my tour details after confirmation?

Once the official payment has been made, changes in tour details should be requested via email (info@vietnamhotels.net.net or email of the staff processing your booking), and is subject to a surcharge of US$20/change and further surcharge of hotels and restaurants (depending on each case). Possibility of reservation amendments is also subject to service availability of our suppliers (hotels, restaurants and other).

Back to top

How can I cancel my travel with VietnamDiscovery.com?

When you wish to cancel your booked holiday with us, you can do this by contacting us via our hotline……………., or our email…………., or email of our staff who has processed your booking. You will be asked to provide details of the confirmation voucher you have received after making payment. For more information about canceling charges, please refer to our Terms & Conditions

Back to top

Do I need any vaccination for entering Vietnam?

No, you don’t. However, it is advisable that precautionary measures be taken against cholera, malaria, hepatitis A & B, typhoid and tuberculosis.

Back to top

Is there any discount for children?

Children under 12 years old may enjoy discounts in accommodation, air tickets and meals. As the discount rate for kids varies from hotels, restaurants and airline companies, you are advised to provide us with detailed information about number of kids traveling and their ages to get the exact discounts applied. The information can be provided in the “Further request” box in every inquiry form found under each tour program.

Back to top

How far ahead can I book?

You can book say 12 months in advance, but please ensure that you remember you have made the reservation. We will charge only 100 US$ non refundable deposit and require full payment 30 days before departure.

You expect to receive the invoice before that to remind you the trip made

Back to top

What is the latest time that I can make my reservation?

Even if we accept all bookings that are made on the travel date, we can only guarantee bookings made at least 3-working days for days trip and excursions only (not including Sunday & Public holidays) before the departure date. Any the earlier you book, the better chance you have to get a confirmed reservation.

Back to top

What is the best time to visit Central of Vietnam?

Vietnamdiscovery.com provides visitors with tours to Central Vietnam year round but December to March is the best time to visit the Central Highlands when conditions are usually dry and cool. We visited the region in late November when the weather was beautiful with fine, warm days and pleasant evenings. We had a few light showers as we headed north towards Hoi An. Along the central coast there is a rainy season from December to February. June to October tends to be very dry and hot.

Back to top

What is the best time to visit South of Vietnam?

Vietnamdiscovery.com provides visitors with tours to South of Vietnam year round but December to April is the best time to visit the south of Vietnam. There are short downpours during the wet season from May to November but they tend to only last a short time so you can still enjoy a visit during these months (just go for lunch when you see the black clouds developing). The Mekong Delta can experience severe flooding during this period making travel very difficult.

Back to top

What is the best time to visit North of Vietnam?

Vietnamdiscovery.com provides visitors with tours to North of Vietnam year round but the best time to visit here is from September to December when it isn't so humid. The weather turns quite cold and wet in January and this continues until March. The humidity can prove oppressive from May to the start of September and there's a danger of flooding.

Back to top

Disabled people traveling with wheel chair?

For people with wheelchairs, we will need some very special care, especially with transportation, as well as at some sites with tough grounds. Normally a private transport is arranged and a porter at some sites is needed.

Please contact our consultants to have had some experience in these cases.

Back to top

What if we have small children traveling with us?

For shared rooms with their parents, normally a child under 5 years old is free of charge. If an extra bed for your child is needed it would result in some additional costs.

We recommend you to arrange a private tour just for your family, thus giving you and your family more room and comfort during van transportation and flexibility in your tour itinerary.

It is the best to consult with your doctors before you bring your newborns or infants traveling to Vietnam.

Before traveling, please talk with vietnamdiscovery.com consultants to figure out how you will manage all the baby gear at all the sites.

Back to top

am from the United States. Will I face any hostility because of the war?

You will be surprised by the warmth of your reception. We Vietnamese live in the present and the future – the war is history. We warmly welcome people from all countries and races.

Back to top

How can I take large items home with me – furniture or paintings, for example?

We are also registered for export and import activities. We will give you an ‘at cost’ quotation, and arrange for the items to be properly crated and licensed for export.

Back to top

Can I buy antiques in Vietnam?

Yes. However, exporting an artifact with cultural significance requires an official license. Without a license, anything old is liable to be confiscated at the airport.

Back to top

Are there any restrictions on photography in Vietnam?

Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught doing so will have the film, and possibly the camera or camcorder, confiscated and may be arrested.

Back to top

Is there any free time in the tour?

Yes, but not many, usually after dinner. You can request more free time for shopping.

Back to top

What is the ability of the tour guide like?

Our tour guides are experienced, with National Certificate from National Tourism Board.

- Tour guides are always received good feedback from our customers.

Back to top

Do cruise itinerary offer activities for kids?

Yes. Most cruise lines offer a variety of organized activities for children. These programs are directed and supervised by specially trained staff, and different activities are offered depending upon age group. Age requirements vary between cruise lines, but a child must be toilet trained in order to participate, particularly in pool-related activities. Many cruise lines also offer babysitting services, at an additional cost.

Back to top

Will my infant be charged the full cruise fare?

No, for those under 2, mostly it is free of charge.

Back to top

Is free of charge for child(ren)? If not, how can be it charged?

For detailed child policy, kindly read each cruise’s policy. Generally, it is free for child(ren) under 2, it is free of charge, 50% charges for those from 2-6, and fully charges for those above 6.

Back to top

Why is it so expensive for one person to travel alone with the cruise?

Cruise lines (and resorts) base their rates on double occupancy. When traveling alone, you will be charged a supplemental fee since you are not sharing the cost of the cabin with someone else. This only applies to the room rate, not to taxes and airfare.

Back to top

What's NOT included in my cruise fare?

Mostly the discretionary items, such as specialty restaurants, shore excursions, alcoholic beverages, carbonated soft drinks, photographs, gratuities, medical treatment, casino expenditures, spa treatments, personal purchases.

Back to top

What's included in my cruise fare?

In most cases, your cruise will include your stateroom, welcome drinks, meals in the buffet restaurants and main dining room, entertainment during the itinerary, 24-hour room service, and drinks such as milk, juice, non-specialty coffee, and tea.

Back to top

If the cruise does not meet my requirement, do I get the refund?

Yes. If the cruise does not offer any of your reserved requirement (sent to us online before hand), you will receive the refund for it from us.

Back to top

How does the boat know that my booking is confirmed with vietnamdiscovery.com?

After receiving your successful payment confirmation, we will send you the Cruise Voucher noted with your booking information. What you need to do is just to print it out and bring it to the boat, and show them with your identity card (for Vietnamese) or passport (for foreigners) to get on board.

Back to top

How long does it take to receive your confirmation for my cruise reservation?

If your booked cruise is available, it will take only half an hour from the payment confirmation to confirm your cruise booking. But in the other case (unavailable cruise), we will offer you other options for your reference also within an hour.

Back to top

How can I know that have I booked correctly so that I can continue with making payment?

Right after completing your reservation, you will receive our confirmation email with your reservation details sent to your registered email address for you to double check your information. You can view/modify your booking information by signing in your Account at www.VietnamDiscovery.com  (with email and password registered at our site). But please be reminded that only after receiving your successful payment confirmation can we precede your cruise booking.

Back to top

What if I encounter an error or my computer crashes while making a reservation?

Please contact our Customer – Care Staff to be assisted in checking whether or not your reservation was successfully completed.

Back to top

How will I know that my paid reservation is confirmed?

Once you have successfully completed the reservation and payment, you will immediately receive a confirmation invoice from us via email. Please read your invoice to confirm that all of the information is accurate. If you have not received your email confirmation but have completed the online booking process, with your credit card information filled out, please kindly contact our Customer – Care staff to ensure that we have your accurate email address.

Back to top

How long in advance should I book a cruise?

You’d better book a cruise as soon as possible prior to the departure date since in peak seasons boats are always fully occupied soon. If your booking is submitted soon, more options of better cabins and/or seats are offered for your choice. Besides, with early booking, the cruise fares are always lower than the late one. You can also have more time change your mind soon without or with very few charges.

Back to top

Can we order the boat to extend or lessen the duration?

No, you have to follow the cruise duration.

Back to top

Can I order the boat to stop at my favorite place or follow the cruise itinerary?

No, you have to follow the cruise itinerary.

Back to top

Which destinations www.VietnamDiscovery.com develop in cruise services?

www.VietnamDiscovery.com currently offers all cruises in, along and around Halong Bay and Mekong River.

Back to top

What if I have special dietary needs such as vegetarian or seafood allergic peoples? Can I order special diets?

Yes. But it depends on the availability of the ingredients you require. If luckily they are available, your order can be met. Yet they may be surcharged if not included in the cruise menu fixed with you before hand.

Back to top

Can I celebrate a special occasion of ourselves?

If you'd like to celebrate an anniversary, honeymoon or birthday on the ship, we can have your reservation noted in advance or you can let the maitre d' know once you are on board. Many cruise lines no longer observe these occasions free of charge, so it is best to inquire at the time you finalize your reservation. Most cruise lines also offer honeymoon and anniversary packages at an additional cost.

Back to top

Can I purchase additional services, such as cruise line transfers or pre/post cruise hotel stays online?

Currently, it is not possible to purchase these services online. Please call us at 84. 437.925.079/80 or hotline 84. 989 383 767, our Customer Service representatives are available to assist you directly.

Back to top

Can I cook in the cabin?

No, you cannot cook in the cabin.

Back to top

Can I order the boat to cook for my infant?

You’d better inform us of this request soon (by filling in your request at the “Special Request” section in the online booking form) for us to ask the boat to preparation.

Back to top

Does the boat have recreation and food & beverages for children?

Normally it offers only the general recreation facilities for all types of guests (such as television, radio, etc.). Food and beverages are also for guests from 7 upwards. In case your child(ren) are so small (or infants), you’d better inform Vietnamhotels.net when booking your cruise by filling out your specific request for your child(ren) at the “Special Request” section in the online booking form. We will check with the boat and inform of the results as soon as possible for your careful preparation for the cruise.

Back to top

Does the boat have travel insurance?

Yes, it does provide insurance for the boat itself and its passengers.

Back to top

Does the boat have life-jacket? Does it have a salvor?

Yes, it does offer lifebuoy, life-jackets, and salvor for emergency cases.

Back to top

During the itinerary, while on board, could I jump out to swim in the river/sea? And will I be protected by the boat if an accident occurs?

Generally while on board, you could not jump out to swim for uncontrollable reasons of the weather, or nature, particularly in Mekong Delta. You are surely protected by the boat in any urgent cases during the cruise due to the cruise policy. Yet, you will have to pay for the losses (if any) for yourself if the accident was non-accidental. But if the nature and weather favors (mostly in Ha Long Bay), the board staff might accept your request and provide you with lifebuoy or life jackets. This totally depends on your specific boat’s policy.

Back to top

Can I bring my food and drinks on board?

It depends on which food and drinks you bring on board. You could bring some bought during the stop-offs of the itinerary on board, provided that they are clean and do not smell (which will not affect the boat pessimistically). Normally if the staff on board assumes that what you bring onto the boat is not accepted, they might ask you to leave it back.

Back to top

Are cruise itineraries subject to change?

Cruise lines attempt to follow published schedules as closely as possible, yet this is not always feasible. They reserve the right to change a scheduled itinerary without prior notice- it’s all part of putting safety first. Situations which may call for an itinerary change are weather, mechanical difficulties and political tensions to name a few. Cruise lines are not legally liable for any loss to guests by cancellation, advancement, deviation, substitution, or postponement. If an itinerary change is necessary, cruise lines may substitute another ship or port of call, and they will always attempt to keep passengers informed of changes. As a middleman, Vietnamhotels.net always abides by the lines to ensure enough earliness of this notification kind and maintain our customers’ benefits at best.

Back to top

What's the best time to cruise?

Spring, Summer, Autumn, Winter. The season you chose to cruise will determine the cost of your ticket. Cruise lines, like most business, set their pricing by supply and demand. If you book in the busiest seasons, the price is the highest. If you book in the slowest vacation periods, the price tends to be lower. Please remember that our Customer-care staffs are available to give advice about which months and which places are the most expensive and the least expensive to cruise for your reference; and surely there may be a considerable variance in price.

Back to top

Which cruise line should I choose?

Choosing a cruise line is a personal choice that will depend on your lifestyle, tastes and budget. We offer so many great cruise lines mainly in two destinations including Ha Long Bay and in Mekong Delta such as Bhaya, Le Cochinchine, Heritage Line, etc. with full information. Kindly take time to get to know all about your destination and your preferred cruise line to decide about your options. You can browse our website and do some researches, or ask your experienced friends and family for reference. If you are still unsure, our Customer-Care staffs are always willing and pleased to give advice for your reference.

Back to top

What is a Deluxe Cabin?

A Deluxe cabin is a room of high quality without living room.

Back to top

What is a Superior Cabin?

A Superior Cabin is better than Standard with good view.

Back to top

What is a Standard Cabin?

A Standard cabin is the lowest room rate in the boat/ship.

Back to top

What is a Triple Cabin?

A Triple cabin is a Triple room, that is, a twin or double room with an extra bed.

Back to top

What is a Twin Cabin?

Twin cabin is a Twin Room with a pair of single beds for 2 persons.

Back to top

What is a Double Cabin?

Double cabin is a Double Room with a large bed ideally for a couple

Back to top

What is a Single Cabin?

Single cabin is a Single room with a single bed for 1 person only

Back to top

What is Cabin?

Cabin is a room in a ship used as living quarters by an officer or passenger.

Back to top

What is cruise line?

Cruise line is a company that operates cruise ships. Cruise lines have a dual character; they are partly in the transportation business, and partly in the leisure entertainment business, a duality that carries down into the ships themselves, which have both a crew headed by the ship's captain, and a hospitality staff headed by the equivalent of a hotel manager.

Back to top

What is a River cruise/Cruising?

A River Cruise is a voyage along inland waterways, normally rivers, dropping in or traveling through multiple ports along the way. Since cities and towns often grew up around rivers, river cruise ships frequently dock in the center of cities and towns.

Back to top

What is Cruise/Cruising?

It generally refers to a voyage in which guests are living on a ship or a boat and traveling for extended periods of time (one or a few days as in Vietnam).

Back to top

What is your bike type?

The bikes are new and nice. They have 21 gears. Any way, you can bring your own bike with you.

Back to top

Can you arrange a biking tour in Vietnam?Can you arrange a biking tour in Vietnam?

Yes, we can. It depends on your demands; we can arrange short biking tour in and around Hanoi, Hue, Saigon or biking tour throughout Vietnam.

We can arrange biking tour guide to go with you. We also arrange a minibus, if you don’t want to cycle, you can use the minibus instead.

Back to top

Can I go kayaking from Catba Island?

Yes, we can arrange 1 day kayaking and swimming on Lan Ha bay.

Back to top

Can I go kayaking on Halong Bay?

Yes, you can go kayaking following the 1, 2 or 3 days tours from Hanoi. We have composite kayaks and professional guide available.

Back to top

Is it possible to stay overnight on boat in Halong bay? Could you please describe it?

Yes, definitely. The junk have 5- 7 cabins, bathroom ensuite. Each cabin has twin beds or double bed, fan, toilet, hot water. Air conditioning in the room is available at your request. Each junk have dining room and sitting room (20 – 30 m2). You can go to the upper bunk for sightseeing or sunbathing.

We guarantee the hygiene and good services on the boat.

Back to top

What should I do in order to book tour with vietnamdiscovery.com?

After an agreement on the tour program and quotation, you confirm your booking for the tour by paying deposit.

We require 20% of the total amount as deposit. The balance will be settled upon your arrival Vietnam. After receiving it, we precede all the bookings and send you final confirmation soonest.

Further, we could scan all the hotel confirmations and air tickets to keep your mind on the itineraries and better understanding.

Back to top

What includes in the car rental?

Car rental includes tax, gas, toll fees, and driver’s personal expenses.

Back to top

Is car rental valued per hour or per kilometer?

Car rental is valued per km and time. We can provide you exact the costs on the scheduled itineraries.

Back to top

Can I drive a car in Vietnam?

Yes, you can. It is recommended for you to rent a car in Tourist Company. It’s safe. And you can have thoughtful care from the driver. Tourists who are not used to the traffic in Vietnam find it difficult to drive.

Back to top

Is it safe to ride a motorcycle in Vietnam?

No, it isn’t. Many Vietnamese people don’t have proper knowledge and awareness of the    traffic law. Road condition is bad and dusty. You had better take a ride on a short segment below 50 km. The rest you can use the car to continue the trip.

Back to top

Can I ride a motorbike in Vietnam?

Yes, you can ride a motorbike if you have motor bike driving license. You had better learn about the area before. Or you can rent our tour guide to go with you.

Back to top

Can I travel freely in Vietnam?

Yes, you can travel freely in Vietnam. There’s some sensible places (near the border) you    need to apply for permission before visiting. You had better contact our office for any instruction, or you can book part of the services through our company like car rental or hotel. The other you can pay by your self.

Back to top

Can I rent a bike and ride myself?

Yes, you can buy/rent bike easily and ride it yourself in Vietnam. However, please remember the traffic and roads conditions may be very different to what you are used to. Only young team is recommended for bike riding in Vietnam.

Back to top

Can the driver speak English and act as a guide?

No, he cannot. In Vietnam, drivers are just drivers. They can speak English a little bit, but they cannot act as a tour guide. Tour guides need to be licensed by the National Tourism Authority. Tour guides are the only persons legally entitled to escort tourists. GV specializes in arranging tours with private drivers and qualified professional tour guides.

Back to top

Is it possible to travel around Vietnam by plane?

Yes, it is possible to travel around main cities in Vietnam by air, see our domestic flights schedule for more information.

Back to top

Where can I study Vietnamese?

In Hanoi, No. 1, Pham Ngu Lao St., Tel: 8262468

In Saigon: Lassho Vietnamese Language School for Foreigners

No. 8, Mac Dinh Chi St., Dist 1, Tel: 8233816

Back to top

What are the World Heritages in Vietnam?

1. Ha Long Bay - UNESCO World Heritage (Dec. 1994)

2. Hue City - UNESCO World Heritage (Dec. 1993)

3. Hoi An - UNESCO World Heritage (Dec. 1999)

4. My Son Sanctuary - UNESCO World Heritage (Dec. 1999)

5. Phong Nha Cave - UNESCO World Heritage (Jul. 2003)

Back to top

How do I reserve my tours with you?

Making an online reservation with www.VietnamDiscovery.com is easy.

Just complete and send the reservation form making sure that you have given us your e-mail address and a valid credit card number.

As soon as we receive your request we will contact your chosen hotel to confirm the reservation. It is our policy to reply to all requests within 48 hours.

Please read our Deposit and Cancellation policy before making payment.

If you don’t want to make online reservation, simply email us at ……………, or phone our hotline …………..

Back to top